Privacy Policy
1. INTRODUCTION
AIR Distribution USA Inc. ("AIR," "we," "us," or "our") operates the business.hookah.com website and ordering platform (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect information from distributors who use the Platform.
The Platform is a business-to-business ordering portal for authorized wholesale distributors. This Privacy Policy applies to business contact information collected through the Platform.
2. INFORMATION WE COLLECT
2.1 Account Information. When you create an account, we collect business contact information including your name, job title, company name, business email address, business phone number, and business address.
2.2 Order Information. We collect information about orders you submit through the Platform, including product selections, quantities, and order history.
2.3 Account Credentials. We collect the username and password you create to access your account.
2.4 Automatically Collected Information. When you access the Platform, we automatically collect certain information, including:
- Device information (browser type, operating system)
- IP address
- Pages visited and features used
- Date and time of access
- Referring URL
We use Google Analytics 4 (GA4) to collect analytics data. GA4 may collect certain data even when you decline cookies (cookieless mode). This data is used for analytics purposes only and does not include search terms you enter on the Platform.
2.5 Cookies and Similar Technologies. We use cookies and similar technologies to operate the Platform and analyze usage. We use CookieFirst to manage cookie consent. You can manage your cookie preferences through the cookie consent banner displayed on the Platform. For more information, see our Cookie Policy [link to CookieFirst-generated cookie policy].
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Create and manage your account
- Process and fulfill order requests
- Communicate with you about orders and your account
- Improve and optimize the Platform
- Comply with legal obligations
- Enforce our Terms and Conditions
4. HOW WE SHARE YOUR INFORMATION
We may share your information with the following categories of third parties:
4.1 Service Providers. We use third-party service providers to operate the Platform and process orders, including:
- Magento – user account management and Platform hosting
- Zoho CRM – order processing and customer relationship management
- Google Analytics (GA4) – website analytics
- Google Tag Manager (GTM) – tag management
- CookieFirst – cookie consent management
These service providers are authorized to use your information only as necessary to provide services to us.
4.2 Affiliates. We may share your information with our corporate affiliates for purposes consistent with this Privacy Policy.
4.3 Legal Requirements. We may disclose your information if required by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
4.4 Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. DATA RETENTION
We retain your information for as long as your account is active or as needed to provide you with access to the Platform. We may also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
6. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.
7. YOUR RIGHTS AND CHOICES
7.1 Account Information. You may update your account information by logging into your account or contacting us at the address below.
7.2 Cookies. You may manage your cookie preferences through the cookie consent banner on the Platform or through your browser settings.
7.3 California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). The CCPA includes an exemption for business contact information collected in a business-to-business context. To the extent this exemption does not apply, California residents may have the right to request access to, deletion of, or correction of their personal information. To exercise these rights, contact us at the address below.
7.4 Other State Privacy Laws. Residents of other states with applicable privacy laws (such as Virginia, Colorado, Connecticut, and Utah) may have similar rights. To exercise any rights available to you under applicable law, contact us at the address below.
8. THIRD-PARTY LINKS
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites you visit.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time by posting a revised version on the Platform. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.
10. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, contact:
AIR Distribution USA Inc.
3525 Whitehall Park Drive, Suite 300
Charlotte, NC 28273
Email: data.privacy@air.global.